Hype or Necessity: Can Oracle Chatbots Drive Your Business?

A recent survey found that 67% of people expect to use messaging apps (chatbots) to talk to businesses. In reality, more and more businesses are integrating chatbots with enterprise applications to drive business, as well as improving operational efficiency. We’re starting to see this in a range of fields – sales and marketing, customer service, HR, accounting and more.

Chatbots Provide Benefits Across Industries

The use of chatbots speeds up work processes and eliminates the need for training. In addition, chatbots simplify the exchange of information and automating complex business processes. Gartner points out that “Chatbots are essentially the ‘apps’ of voice and messaging platforms, defining how people converse with your digital business services and data.”

Chatbots eliminate the need to create or download a specialized mobile app.  Additionally, they allow less-technically savvy employees in large companies to easily ‘communicate’ with enterprise data systems using simple, commonly-available messaging applications.

Here are just a few examples of how chatbots help employees, customers and partners communicate more effectively with enterprise systems:

– In Call centers or help desks, chatbots can reduce workload by automating the response to routine requests.

-With Accounting, chatbots can help keep track of various tasks like expenses, revenues, and outstanding invoices.

– In Sales, field sales reps can inquire about availability of parts or products.

– In HR, chatbots can help employees fill in hour reports or expenses, get their work sheet or shifts, call in sick, etc. The data is then automatically fed to backend systems.

But … Can Chatbots Access My Legacy Oracle Forms or EBS Applications?

In October 2017, Oracle introduced AI-powered intelligent bots to help enterprises engage Customers and Employees. This powerful platform allows developers to program Bots to respond to end user queries without heavy coding. In addition, it can connect to most major messaging channels in a matter of hours. However, the challenge remains -“How can we connect this powerful platform to our core back-office applications such as Oracle forms, E-Business Suite, Primavera and JD Edwards, which were designed years ago without the support for modern messaging applications?”

AuraPlayer fills this gap, to easily extend any Oracle application to chatbot by exposing the applications as REST services to act as the backbone of any messaging application. See this 2-minute video from Oracle Open World, where Oracle’s VP of Product Management for Mobile, Bots and AI, Suhas Uliyar presented a chatbot solution powered by AuraPlayer and Oracle’s Intelligent Bot Cloud Service.

You can view the full Oracle chatbot demo below – an Oracle EBS inventory management messaging bot running in a Slack workspace.  It offers a lookup into Oracle Inventory, allowing for easy sales replenishment and orders from field. The Slack environment is due to the internal/enterprise context, but the functionality could be implemented with any messaging application like Facebook. To learn more about Oracle’s BOTS platform and its ability to create robust conversation applications with ease, join the live webcast, Personalize Instant Apps for Your Chatbots

Don’t think it can be this simple? Try us!  Choose a use case from your Oracle EBS / Forms application and tell us why you think it would make a great chatbot. If we agree, we will build your prototype on us and feature it live on stage at the Collaborate conference in Vegas April 2018.

Take the Next Step

– Register for Oracle’s webcast, Personalize Instant Apps for Your Chatbots

– Read more about our Oracle Chatbots solution.

– Send us your use case for a free trial  – Try us! 

To learn more about Oracle Chatbot, click here.

Hype or Necessity: Can Oracle Chatbots Drive Your Business?
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Hype or Necessity: Can Oracle Chatbots Drive Your Business?
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A recent survey found that 67% of people expect to use messaging apps (chatbots) to talk to businesses. In reality, more and more businesses are integrating chatbots with enterprise applications to drive business, as well as

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David Buch
Senior Products Manager

David, our Senior Products Manager, is a highly experienced professional specializing in product definition, innovations, and development, with broad customer understanding, and skillful people management. He has over 20 years of R&D work experience, and continues to excel in his expertise. Before starting his career, David attended Bar-Ilan University where he studied computer science and economics. When he is not working, David enjoys spending his time as a professional tuba player joining symphony orchestras and chamber ensembles.

Elizabeth Pearl
Relationship Manager

A Relationship Manager, but a teacher by degree, Elizabeth is passionate about technology and always seeks to educate and improve the lives of others. During her years as a teacher, Elizabeth learned valuable skills that she applies to everyday life and her role at AuraPlayer: active listening, organization, preparation, and clear communication. Elizabeth is originally from the United States but currently resides in England. In her spare time, she loves exercising, spending time with her family and friends, and playing volleyball.

Nathalie Wasserman
CFO & Operations Manager

Natalie is proud to be AuraPlayer’s Operations and Chief Financial Officer. She takes pride in her work, and loves being a part of the AuraPlayer family. Prior to working at AuraPlayer, Nathalie worked at various companies as an accountant. She attended the University College London (UCL), where she graduated with a Bachelor’s Degree in economics and business. She then went on to pursue a Master’s degree in Political Economies in Eastern Europe. 

Gwen Edwards
VP Business Development

An expert in helping businesses seize their potential and grow, Gwen is committed to take AuraPlayer to the next level. With over 30 years of experience in the high technology sector and working with Fortune 500 companies, she works as an advisor for growing businesses to help enhance their value and reach their business objectives. She’s a dynamic member of our team, leveraging her sales and marketing, and P&L experience to our current and future product suite.

Gwen also serves on a several private company boards in Silicon Valley, and is an active member of the angel investment network, Golden Seeds.

Yossi Nakash
CTO & Co-Founder

A true developer, Yossi has been developing and coding in Java / J2EE, C++, .Net, and C# for over 15 years, focusing mainly on the RD side of things. Entering the Oracle World about 5 years ago, Yossi immersed himself in the world of Oracle SOA, Weblogic, ADF and ADF Mobile, as well as the Java side of things.

Prior to joining Mia to found AuraPlayer, Yossi held the role of RD team leader at RadView and was a Java developer at Motorola.