NYC Metropolitan Transit Authority increased employee satisfaction and
productivity by adding a mobile application to their team. Employees can now get the time, duration and shift details instantly.
New York City’s MTA is the world’s largest transit system, transporting 2.5 billion people
every day via road, rail, air and water. MTA has more than 26,000 employees using
desktop-bound Unified Timekeeping System (UTS) in Oracle Forms for employee time
management.
“We have embarked on an effort to modernize our IT infrastructure. With mobile capabilites, we can empower our employees and improve customer serice."
-Carolyn OrtegaCHIEF OF ENTERPRISE APPLICATIONS NEW YORK MTA
Immediate access to Timecard using Mobile devices.
No need to use Kiosk or computers.
ROI
The life cycle of fetching the information is 3-5 sec.
Easy access to multiple concurrent users.
Challenge
Metropolitan Transit Authority was looking to increase
productivity and efficiency by providing their employees
real-time access to their Timecards from mobile devices.
Originally, in order to access timecards, scheduled
assignments, leave balances, vacation hours and other
crucial information, employees had to physically go to
kiosks or to desktop computers to log on to UTS Timecard
Viewer.
The process was cumbersome, since at times employees
had to travel specifically to their computers to get relevant
information or queue up in front of a kiosk. MTA is always
looking for innovative technologies to make their
employees’ life easier and the business processes more
efficient. In this case, MTA sought to build a mobile
interface to their UTS Oracle Forms time management
platform to improve the flow of information, reduce errors
and increase employee engagement. This would allow the
massive population of MTA employees, secure and agile
access to their HR information from anywhere at any time.
Solution
MTA found an innovative solution to its business needs using a unique, patented technology called
Auraplayer that was able to run UTS Oracle Forms system as REST service without redevelopment.
The REST API is then utilized by Ionic framework mobile app and provides multi-platform support. The
mobile app connects to the AuraPlayer Service Manager, which then connects to UTS Oracle Forms to
fetch employee information
The new employee app “MTA Insight” provides employees updated information from UTS on their
mobile devices in real-time. It was successfully tested on 40 users from Department of Buses (DOB) &
Division of Rapid Transit Operations (RTO) before it was rolled out to employees in the field. The app
is available today in the Apple Store and Google Play Store.In the future, more features will be added
as business requirement grows.
Results
26,000+ employees now have instant access to Timecard information (including assignments,
absences, pick jobs, vacation days) anytime anywhere. MTA increased employee satisfaction and
productivity. AuraPlayer ensures the mobile app and back-office application remain perfectly in sync.
Now any business information existing in UTS Oracle Forms system can be extended to mobile in a
matter of days using the same framework and bring instant agility to the legacy system.
AuraPlayer brings a new level of agility and mobility to back-office systems including Oracle Forms, EBS, PeopleSoft and JDE with low-risk, a flexible and automated solution without redevelopment.