When Jubilee Life, one of Pakistan’s largest insurance providers, embarked on its journey with robotic process automation (RPA), they set out to maximize their ROI. During their initial process reviews, they found that 60% of their database administrator’s (DBA) time was spent on unlocking users’ accounts and issuing passwords. Their solution: combine the powers of RPA and chatbot technology to launch Shaina, a virtual DBA that unlocks accounts and issues passwords 24/7. Since then, Shaina has completed over 5 million transactions.
Advances in artificial intelligence (AI), machine learning, and natural language processing, along with the demand for customer satisfaction and users’ increasing comfort with digital interactions, have led to the rapid evolution of digital assistants. Today, digital assistants are better at understanding user intent and engaging in more lifelike conversations. They can also handle complex queries, understand context, and provide more accurate responses. While an estimated 70-80% of Americans have interacted with an artificially intelligent customer service agent, their utility is no longer limited to customer service.
Some 40% to 50% of enterprises in the U.S. use chatbots (or their more sophisticated counterparts, digital assistants), to streamline internal operations and automate repetitive tasks. Just like Jubilee Life’s Shaina, some tasks that digital assistants are handling are internal processes such as HR inquiries, inventory queries, and financial reporting. With an AI agent handling routine tasks, organizations can reduce operational costs, increase productivity, and enable employees to focus on higher-value tasks.
Digital assistants for Oracle EBS and Oracle Forms
Enterprises relying on legacy systems sometimes feel like they’re being left behind in today’s fast-paced technological revolution, but upon closer look, they aren’t. There’s plenty of innovation out there to extend legacy systems. For example, AuraPlayer’s tools bridge gaps between Oracle EBS and Oracle Forms and enable seamless integration with newer technologies.
In our experience, enterprises relying on Oracle legacy systems like Oracle EBS and Oracle Forms have much to gain from leveraging digital assistant automation for internal processes. Some business benefits are:
Empowering employees through two-way communication with the Oracle back-office system.
Communicating information more efficiently and accurately to customers and enabling secure access to Oracle system data anytime, anywhere.
Extending Oracle legacy system functionality without disrupting the existing business logic or risking security or system stability.
Enterprises that rely on Oracle EBS/Forms are deploying and having success with digital assistants for popular use cases, such as:
Accounting: keeping track of expenses, revenues, and outstanding invoices.
Sales: accessing real-time information on inventory and orders in the field.
HR: schedules, leave requests and balances, benefits, etc.
APIs: the secret behind seamless connectivity
Oracle legacy systems use APIs to connect to digital assistant technology. Although Oracle EBS comes with out-of-the-box APIs, they do not account for personalizations, customizations, and flex fields that have been added.
AuraPlayer’s AI-rapid process capture toolbar records and wraps existing Oracle EBS and Oracle Forms processes as REST APIs. These APIs are then used to integrate Oracle processes with your preferred chatbot interface using text, chat, and voice. With AuraPlayer’s platform, all the process’ components are recorded in the API, including customizations, business logic, triggers, and validations.
An API generated by AuraPlayer can integrate with any chatbot technology. Oracle Digital Assistant is one such platform that provides chatbot building capabilities and integrates with enterprise applications, databases, and cloud services. Oracle chatbots are also highly scalable and capable of handling a large number of interactions simultaneously without compromising performance. This scalability ensures that businesses can maintain a high level of service regardless of demand fluctuations.
Once the API is captured, using AuraPlayer, digital assistants can be deployed within weeks, and multiple chatbots can run on your Oracle EBS/Forms processes without affecting the front end. Enterprises that leverage APIs for integration can bring unprecedented versatility and functionality to their legacy Oracle system and realize a relatively quick ROI.
Conclusion
Chatbots offer businesses a powerful tool to enhance customer engagement, improve operational efficiency, and provide employees with valuable insights. Their ability to seamlessly integrate with Oracle legacy systems and scale with business needs makes them an ideal solution for companies looking to leverage AI in their operations. By embracing chatbots, businesses can stay ahead of the competition, deliver superior user experiences, and optimize operations for the digital age.
If you’d like to brainstorm on what would be the best way for you to implement digital assistant technology with your Oracle system, contact us for a free consultation.
Are you looking to modernize your Oracle EBS or Oracle Forms system?
AuraPlayer provides you with the fastest and most affordable way to get you there with RPA automation, mobile apps, integrations (APIs), and Automated QA.
Are you looking to modernize your Oracle EBS or Oracle Forms system?
AuraPlayer provides you with the fastest and most affordable way to get you there with RPA automation, mobile apps, integrations (APIs), and Automated QA.
