Customer Story:

Oracle Forms Chatbot Solution

with NYC Metropolitan Transport Authority

Oracle Forms Modernization

Company Profile

MTA wanted to increase employee satisfaction and gain productivity by using ChatBot technology to extend applications to employees in the field. They could work faster and more efficiently by shifting certain HR workflows such as employee schedules, leave balances, time cards and scheduled absence inquiries to chat application running on employee-owned devices. Using AuraPlayer and Oracle’s Intelligent Bot Cloud Service, a prototype was developed in record time.

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Business Benefits

Extended life & value of performant Oracle Forms.

Immediate two-way employee communication. No need for call centers or faxing schedules.

Reduced overhead with no redevelopment cost – use existing infrastructure.

Improved employee engagement with faster, accurate conversational technology.

Oracle Forms Modernization

As one of the world’s largest transit authorities, NYC Metropolitan Transit Authority is looking to reduce call center volume and connect 40,000 employees of all backgrounds and demographics to the existing back-office UTS application in Oracle Forms. They want an intuitive interface to interact with the workers that will not require extensive technical training to operate. As a POC, they decided to leverage ChatBot technology so employees could use natural language to interface with the application through AI technology.
Currently shift workers at MTA need to contact a call center up 2 days in advance to know where they will be working and get their shift location and information. In addition, they can not get directions to the site and need to jot down details of the shift from the phone. Now with this new application workers can get shift details with ease. By simply chatting with the Bot application, they can get time, duration and shift details instantly. And what more, they can even get a map with directions or a trip advisor with the exact route to the shift by public transport.

Since the Chatbot can communicate with them in natural language, it will not require them to do any training to utilize the application and they can jump right in to get the vital job details they require.

Oracle Forms Chatbot Solution

Using a patented solution called AuraPlayer, MTA was able to extend the Oracle Forms application as Microservices without redevelopment of the underlying application. The REST services were then utilized by Oracle’s Intellegent Bot, a key feature of Oracle Mobile Cloud, to create the conversational user interface. Using natural language, it can successfully answer such questions as “where is my shift”, “where am I working”, “I feel sick” and many others. Using this solution, any HR workflow can now become a simple and enjoyable chat application for MTA employees.
AuraPlayer brings a new level of agility and mobility to back office systems including Oracle Forms, EBS, PeopleSoft and JDE with low-risk, flexible, automated solutions without redevelopment. The patented solution allows developers to wrap their existing back office applications as Microservices to plug into any user interface or device, without the need for a cumbersome Java applet or complex infrastructure. Allowing customers to begin their digital transformations while leveraging existing investments.

Ask the Bot!

Pick schedule details, including line, loc, run:
• What is my schedule for today?
• What is my schedule for tomorrow?
• How long is my shift?
• What time do I start?
• What time do I end my shift?
Details on job location, including Google Maps directions:
• Where am I working today?
• Where am I working tomorrow?
• How do I get there?
Request sick leave by simply telling it:
• I feel sick.
• I don’t feel well.

Want to try it for yourself?

AuraPlayer brings a new level of agility and mobility to back-office systems including Oracle Forms, EBS, PeopleSoft and JDE with low-risk, a flexible and automated solution without redevelopment.

will YOU be your COMPANY'S modernization hero?

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David Buch
Senior Products Manager

David, our Senior Products Manager, is a highly experienced professional specializing in product definition, innovations, and development, with broad customer understanding, and skillful people management. He has over 20 years of R&D work experience, and continues to excel in his expertise. Before starting his career, David attended Bar-Ilan University where he studied computer science and economics. When he is not working, David enjoys spending his time as a professional tuba player joining symphony orchestras and chamber ensembles.

Elizabeth Pearl
Relationship Manager

A Relationship Manager, but a teacher by degree, Elizabeth is passionate about technology and always seeks to educate and improve the lives of others. During her years as a teacher, Elizabeth learned valuable skills that she applies to everyday life and her role at AuraPlayer: active listening, organization, preparation, and clear communication. Elizabeth is originally from the United States but currently resides in England. In her spare time, she loves exercising, spending time with her family and friends, and playing volleyball.

Nathalie Wasserman
CFO & Operations Manager

Natalie is proud to be AuraPlayer’s Operations and Chief Financial Officer. She takes pride in her work, and loves being a part of the AuraPlayer family. Prior to working at AuraPlayer, Nathalie worked at various companies as an accountant. She attended the University College London (UCL), where she graduated with a Bachelor’s Degree in economics and business. She then went on to pursue a Master’s degree in Political Economies in Eastern Europe. 

Gwen Edwards
VP Business Development

An expert in helping businesses seize their potential and grow, Gwen is committed to take AuraPlayer to the next level. With over 30 years of experience in the high technology sector and working with Fortune 500 companies, she works as an advisor for growing businesses to help enhance their value and reach their business objectives. She’s a dynamic member of our team, leveraging her sales and marketing, and P&L experience to our current and future product suite.

Gwen also serves on a several private company boards in Silicon Valley, and is an active member of the angel investment network, Golden Seeds.

Yossi Nakash
CTO & Co-Founder

A true developer, Yossi has been developing and coding in Java / J2EE, C++, .Net, and C# for over 15 years, focusing mainly on the RD side of things. Entering the Oracle World about 5 years ago, Yossi immersed himself in the world of Oracle SOA, Weblogic, ADF and ADF Mobile, as well as the Java side of things.

Prior to joining Mia to found AuraPlayer, Yossi held the role of RD team leader at RadView and was a Java developer at Motorola.