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I was VERY happy to get feedback from Jurgen de Leijer product management director, responsible for Oracle Real User experience Insight (RUEI) on my post  “Oracle Forms 11g R 2 RUEI – Real User Experience Insight – The Good The Bad and The Ugly”. He was (not surprisingly) less than happy about my bad and ugly sections and gave some great feedback and information on RUEI. It was so great in fact that I decided to write this follow up, mini retraction and request for further clarification.

Jurgen starts by saying that

“RUEI is not a part of Oracle Forms 11R2 but part of the Application Performance Management features of Enterprise Manager.

The truth is that when I wrote Oracle Real User Experience Insight (RUEI) support is a new feature of Oracle Fusion Middleware 11g R2 “  I copied this from the Oracle Forms 11g Release 2 (11.1.2) New Features  document where it says

Oracle Real User Experience Interaction (RUEI) is a feature of Oracle Fusion Middleware that provides non-intrusive monitoring, giving insight into how a user is interacting with an application.”

So thanks for the clarification. You may want to have the Oracle Forms team fix that as well. 🙂

Next you mentioned that RUEI is

“Completely passive and does not require any instrumentation! … It is true that early versions did use the EUM instrumentation but this dependency was removed almost 2 years ago… So in summary “the bad and ugly” described in this review really doesn’t apply as we are not using/requiring any instrumentation.”

I was really happy to read the new version of the RUEI user guide document you sent (In my post I referred to features in the documentation of the previous version of RUEI that used EUM for monitoring and not to version 12c as is available now. (Wasn’t version 12c only released at OOW this October ? ) I must say it is GREAT that you no longer relay on EUM for monitoring. I think we both can agree that EUM was not one of the better monitoring utilities to come from Oracle.

Doing passive monitoring is incredible and what all forms adminstrators hope to achieve but only if it generates meaningful data that can provide system and application managers an in-depth understanding of the behaviors and functioning of the system.  I wanted to take this opportunity to try and clarify exactly how this passive monitoring will work for Oracle Forms stand-alone systems.

For EBS systems I understand this passive monitoring is easier.  As Oracle EBS is a packaged app you supply predefined mappings of form names, functional descriptions, application names and you can probably even define processes that are reoccurring across the system. However for Oracle Forms stand alone systems this is much trickier.  Developers worldwide have created very diverse, multi-lingual, multi purpose systems that can be hard to gather this type of data without requiring any instrumentation.  In the document you referred us to Oracle® Real User Experience Insight User’s Guide 12c Release 1 it says:

Working Within a Forms-Only Environment

Customers working within a Forms-only environment should pay particular attention to the issues highlighted in this section.

In order for RUEI to accurately report on EBS-based applications, it needs information about your production environment. In particular, it needs to map functional areas to reported names. … Customers within Forms-only environments are also recommended to run this script and upload the generated .txt files within a .zip file.

Relying on the Default (Template) Mapping

If manually creating the required mappings is not practical, you can simply rely on the default (template) mappings already configured within RUEI. While this approach provides an adequate level of reporting, it is subject to the following restrictions:

Keeping Matching Information up-to-Date

Because Forms-only environments typically change over time, it is strongly recommended that you regularly review your mapping information. Be aware that the above restrictions will also apply to any forms that have been added to your environment since your last ran the create_EBS_info.pl script or manually created the mapping files.

So if I understand correctly, if I did not want to do any manual instrumentation or mapping for a regular Oracle Forms application in RUEI. The graphs and data I would see in the tool is information on form name – SP_0009, from system name – SP_, in application named – APP.  This is not exactly the in-depth passive monitoring data of my system I was hoping for.  J In fact this would only really work if a system used prefixes for form names and named the “technical name” (is this the module name in the fmb file or the fmb name?) something functionally relevant.

Please correct me if I’m wrong (I hope to be wrong 🙂 ), but although the work to map the various elements of a stand-alone forms system does not look very difficult (running scripts) it does require manual intervention. In order to derive the real value that RUEI can thankfully provide there is some mapping work to be done and it needs to be kept current.

Finally you were generous enough to write

“If you have any additional questions, do not hesitate to reach out to me, jurgen.de.leijer@oracle.comI’m happy to guide you through any detail of our Forms coverage and/or answer any questions.”

I would like to take this opportunity to firstly thank you for your comment. It is great to see that Oracle product management really cares to educate the community. I would also like to reach out to you as you offered and ask you to further enlighten the forms community with a guest post on my blog. This would surely fill in the blanks we still have on how to get the most out of end-user experience monitoring of Oracle Forms systems (not EBS). I’m sure this would provide our readers and the forms community with real value and desire to do implementations of this desperately needed solution.

In the meantime I will try and cull as much information on RUEI Oracle Forms 11g R 2 and post the full findings early next week.

If anyone else has any experience on the subject, we’d love to hear from you!

David Buch
Senior Products Manager

David, our Senior Products Manager, is a highly experienced professional specializing in product definition, innovations, and development, with broad customer understanding, and skillful people management. He has over 20 years of R&D work experience, and continues to excel in his expertise. When he is not working, David enjoys spending his time as a professional tuba player joining symphony orchestras and chamber ensembles.

Elizabeth Pearl
Relationship Manager

Before joining AuraPlayer, Elizabeth completed a Masters degree in Education and worked as a teacher. Elizabeth’s role as Customer Relationship Manager combines both her passion for technology and her deep desire to educate  others. On a daily basis, Elizabeth takes the valuable insights she gained as a teacher and uses them to rise within the world of tech. She uses her skills of active listening, organization, preparation, and clear communication to enhance the wonderful relationships she has with both coworkers and customers.


Elizabeth is originally from the United States but currently resides in England. In her spare time, she loves exercising, spending time with her family and friends, and playing volleyball.

Nathalie Wasserman
CFO & Operations Manager

Natalie is proud to be AuraPlayer’s Operations and Chief Financial Officer. She takes pride in her work, and loves being a part of the AuraPlayer family. Prior to working at AuraPlayer, Nathalie worked at various companies as an accountant. She attended the University College London (UCL), where she graduated with a Bachelor’s Degree in economics and business. She then went on to pursue a Master’s degree in Political Economies in Eastern Europe. 

Gwen Edwards
VP Business Development

An expert in helping businesses seize their potential and grow, Gwen is committed to take AuraPlayer to the next level. With over 30 years of experience in the high technology sector and working with Fortune 500 companies, she works as an advisor for growing businesses to help enhance their value and reach their business objectives. She’s a dynamic member of our team, leveraging her sales and marketing, and P&L experience to our current and future product suite.

Gwen also serves on a several private company boards in Silicon Valley, and is an active member of the angel investment network, Golden Seeds.

Yossi Nakash
CTO & Co-Founder

A true developer, Yossi has been developing and coding in Java / J2EE, C++, .Net, and C# for over 20 years, focusing mainly on the RD side of things. Entering the Oracle World about 10 years ago, Yossi immersed himself in the world of Oracle SOA, Weblogic, EBS and EBS Mobile, as well as the Java side of things.

Prior to joining Mia to found AuraPlayer, Yossi held the role of RD team leader at RadView and was a Java developer at Motorola.